Refund policy

Last updated: November 5, 2026

Returns

Every Tikkun O-llama item is printed to order, just for you.

You can return an item within 14 days of delivery. Returns are for store credit only; we do not offer cash refunds.

Items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your store credit if the item has been used, damaged, or handled more than necessary.

How to start a return

Contact us at info@tikkunollama.com with your order number before returning an item, and we will send you the return address and instructions.

You are responsible for return shipping costs for change-of-mind returns.

Damages and issues

Please inspect your order when you receive it. If an item is defective, damaged or misprinted, or if you received the wrong item, email us at info@tikkunollama.com within 14 days of delivery with your order number and a photo of the problem, and we will send you a free replacement.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated on the product listing at the time of purchase. Contact us if you have questions about whether a specific item can be returned.

Exchanges

To exchange an item, for a different size or colour for example, return it for store credit and use the credit to place a new order.

Store credit

We will notify you after we receive and inspect your return and let you know whether it was approved. If approved, store credit will be issued to you by email.

If you do not receive your store credit within a reasonable period of time after your return was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@tikkunollama.com or use the contact details in our contact information policy.